![]() Regional carrier SkyWest, which operates through partnerships with United, Delta, American and Alaska Airlines, had canceled more than 400 flights. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers.More than 1,700 flights were canceled in the United States on Wednesday as a winter storm hit the country, with disruptions set to continue through Thursday.īy the end of the day, a total of 1,771 flights in and out of the US had been canceled, according to flight tracking site FlightAware. They had not run out of chicken meals just kept them for themselves. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. This person is a respected physician in her community and understands the service industry well. When she spoke up she was threatened with security. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. They seem to forget that they are working in a service industry. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."Ĭons: "The crew. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. literally had to leave airport to get on train to go back to american terminal. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. this is why everyone hates flying and all airlines are garbage. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."Ĭons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. Improve seating in the waiting areas near all Delta gates. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. My suggestions to improve customer satisfaction based on my experience would include the following 1. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. The audio over the PA system was difficult to decipher much of the time. Boarding was chaotic at best with very little control and guidance provided by Delta staff. Seating in immediate gate area was not comfortable. ![]() We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. ![]() Cons: "Our flight was originally scheduled for departure at 7:45 PM.
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